Privacy Policy

Minerva Trust Trading As Byron Bay Property Co. Privacy Policy

1. Minerva Trust Trading As Byron Bay Property Co. is committed to complying with its
obligations under the Privacy Act, 1988 and the associated Australian Privacy Principles
(“the APPs”).
Application of the APPs to this Real Estate Agency

2. This real estate agency is bound by the APPs either as a consequence of it being an
organisation with an annual turnover of more than $3 million or due to the fact that it
derives a benefit, service or advantage by the collection or disclosure of information and
opinions about individuals whose identity is apparent or can be ascertained.

3. However, as with all organisations, the APPs do not apply to personal information of
current or former employees contained in employee records when those records are used
directly in connection with the employment relationship. Further, it should be noted that
some exemptions are contained within the APPs with respect to matters such as the
disclosure of information relating to public health or public safety, the disclosure of
information with respect to law enforcement enquiries and the disclosure of particular
information relating to legal proceedings and negotiations.

4. This real estate agency, through its Privacy Officer, is happy to provide further details as
to the extent to which it is required to comply with the APPs should any person wish.
Alternatively, further details of the obligations imposed upon private organisations under
Australia’s privacy laws can be obtained directly from the office of the Privacy
Commissioner or by reference to the APPs and the Privacy Commissioner’s associated
guidelines.

5. The types of personal information held by this real estate agency includes the following:
• the obtaining of information from vendors used with respect to the marketing and sale of
real estate properties and businesses;
• the collection and use of information from databases of comparable sales of properties
and businesses in order to appraise the value of other properties and businesses and in
order to assist in the marketing of those properties and businesses;
• information from purchasers and potential purchasers of properties and businesses;
• details of properties, owners and tenants used for the purpose of managing the leasing of
both commercial and residential properties;
• data obtained from third parties for the use of marketing, selling and leasing real estate
properties and businesses;

• Details of people lodging a complaint;
The main purposes for which this real estate agency holds information

6. This real estate agency holds the information referred to above for the primary purpose
of enabling it to conduct the services that it provides to its customers, vendors, purchasers,
owners and tenants and to enable it to market the provision of those services. In particular:
• this real estate agency collects information to enable it to provide services in connection
with the sale or leasing of properties and businesses;
• information collected by this real estate agency is used to provide advice to customers and
prospective customers with respect to real estate and business agency matters;
• information collected by this real estate agency issued to assist with the delivery of
services via the internet;
• information obtained from third parties, including the Valuer General’s Office, the Land
Titles Office (Landgate), local councils and other organisations is used for the purpose of
assisting the agency in the valuing, selling and leasing of properties and businesses;
• information obtained by the real estate agency is used for the purpose of marketing the
services of the agency;

7. This real estate agency does contract out services to third parties that involves disclosing
personal information.
Contacting this real estate agency regarding privacy matters

8. If any individual wishes to make a complaint about this real estate agency’s activities with
respect to privacy and the APPs or obtain more information about the way in which this
agency manages personal information it holds, the individual should make immediate
contact with this real estate agency’s designated Privacy Officer, Mr Rez Tal. That Privacy
Officer and the senior management of this real estate agency can be contacted at the
following details:

Minerva Trust Tradig As Byron Bay Property Co.
PO Box 296, Mullumbimby NSW 2482
Phone: 0405350682
Email: rez@byronproperty.com.au

Accessing personal information held by this real estate agency

9. Pursuant to the APPs, persons are entitled to obtain access to personal information held
by this real estate agency with respect to that individual. Subject to the relevant exemptions
contained in the APPs and subject to an individual providing sufficient proof of his or her
identity this real estate agency will provide access to information that it holds relating to an
individual. This real estate agency will charge a fee in most instances for the provision of

this information based on the administrative cost of supplying the information requested.
Further details as to these costs can be obtained by contacting the real estate agency
Privacy Officer.

10. This real estate agency requests, for the purposes of clarity, that any requests for access
to personal information be made in writing addressed to the agency’s Privacy Officer.

11. This real estate agency will generally provide access to information by providing to the
individual concerned copies of relevant documents. Where, for reasons of volume or
otherwise, providing copies of documents is not practical, this real estate agency will make
arrangements for the individual concerned to attend at this real estate agency’s offices to
carry out a physical inspection.

12. Wherever possible, this real estate agency will provide copies of documents or access to
the information that it holds with respect to an individual within 14 days of the receipt of
the relevant request. In the case of more complex requests this real estate agency will
endeavour to provide access to the information within a period of 30 days.

13. Should this real estate agency believe that it is entitled to refuse a request to access
information or to make corrections it will provide written reasons for its decision.
Complaints Procedure

14. If individuals believe that information held relating to them is incorrect they are entitled
to request that this real estate agency corrects that information. If an individual is able to
establish that their personal information is not accurate, complete and up-to-date, this real
estate agency will take reasonable steps to correct the information.
If this real estate agency and the individual disagree about the accuracy, completeness and
currency of the information, the organisation must attach a statement to the information
noting this, if the individual requests this real estate agency to do so.
Further information

15. Should any person wish to obtain further information with respect to the type of
personal information this real estate agency holds, the purposes for which his real estate
agency uses that information and/or the way in which this real estate agency manages that
information, that person should not hesitate to contact this real estate agency’s Privacy
Officer at the contact details set out above.